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    Policies

    Natural Radiant Life’s Shipping Policy

    USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

    Domestic Shipping Policy

    FREE Standard Ground Shipping within the United States on orders $75 and over (after any
    discounts or promotions have been subtracted and excluding taxes).
    All orders ship Monday through Friday, excluding federal holidays within the United States.
    Orders received by 10am CST Monday - Friday will start processing on the same day. Processing
    time usually takes 1 -2 business days. Delivery times are based on orders placed between Monday -
    Friday.

    Shipping rates and delivery estimates

    Shipment method Shipment cost Estimated delivery time (including processing)
    Standard Ground Shipping Orders $75+  FREE 2 – 7 business days. Please note APO/FPO Military Addresses may take much longer to arrive.
    Standard Ground Shipping $7.50 2 – 7 business days. Please note APO/FPO Military Addresses may take much longer to arrive.
    2 day shipping $12.95 3 – 4  business days

     

    ESTIMATED DELIVERY DATES

    Our estimates of average delivery times are based upon information provided by our shipping carriers. USPS is experiencing extended delivery timeframes due to COVID-19. Standard Ground delivery is not guaranteed by the carrier, but will occur in 2-3 weeks after the order has processed for most orders. Orders shipped via 2nd Day may be delayed by a few days. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email. Refunds are not being issued for delays in shipping during this time.

    During promotions, holidays, and at the end of each month, shipments may be delayed slightly due to high order volumes.


    P.O. BOXES AND MILITARY ADDRESSES
    If your Shipping Address is a PO Box or APO/FPO Military Address, it must ship via Standard Ground Shipping (Free on Orders $75 and Over after any discounts or promotions have been subtracted and excluding taxes.)

    HAWAII, ALASKA AND PUERTO RICO
    Shipments to Hawaii, Alaska and Puerto Rico may take 6 - 9+ business days.

    Shipment confirmation and order tracking
    Once your order is placed, you will receive a shipment confirmation email with a tracking number.

    Return Policy

    IT'S RARE, BUT SOMETIMES IT HAPPENS…

    We want you to love your Natural Radiant purchase, so if you are not totally satisfied, please send an email to support@naturalradiantlife.com  within 30 days of your purchase, and we will provide a return authorization and mailing information. Simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping. 

    Privacy Policy

    This Privacy Policy describes how Natural Radiant Life and any of its
    subsidiaries and affiliates (“NRL,” “we,” “us,” and/or “our”) handle personal
    data we collect online (e.g., through our websites) and offline (e.g., through
    customer support channels and in-person promotional activities) (collectively,
    the “Services”). This Privacy Policy explains the types of personal data we
    collect and process, how we may use and share the data, and the choices
    that are available to you with respect to our handling of your data.

    Click on the links below to jump to the different sections of our Privacy
    Policy:

    • Information We Collect
    • Advertising and Analytics Services Provided by Others
    • How We Use Your Information
    • How We Share Your Information
    • Your Rights And Choices
    • Children
    • Data Transfers
    • Links To Other Websites and Third Party Content
    • Data Retention
    • Changes To Our Privacy Policy
    • California Privacy Rights
    • Contacting NRL



    INFORMATION WE COLLECT
    Information we collect directly from you
    We collect the information you provide directly to us, such as when you open
    an account, place an order, ask to receive emails, or interact with us on
    social media. The types of personal data we may collect directly from you
    include:

    • Contact information, such as your name, email address, mailing address,
    • and phone number;
    • Account information, such as your username and password;
    • Billing information, such as credit card details, billing address, and shipping address;
    • Optional information you may choose to provide, such as your age group, date of birth, gender, social handles, your location, product or cosmetics usage and concerns and any other information you choose to provide.
    Information about you through your use of our Services

    We may collect information about you and your use of the Services, when
    you:

    • Create or change your account
    • Buy or express interest in our products
    • Join a loyalty, rewards or similar program or club.
    • Participate in promotional sweepstakes, contests, surveys, or focus groups.
    • Provide ratings, reviews, or related services and features.
    • Correspond with our customer service team.
    • Interact with our social media pages.
    • Interact with us at retail stores, live events, or in-person promotional activities
    • Click on or respond to a special offer, sponsored links, or third-party advertisements

    Referral Program


    If you choose to use our refer-a-friend service to tell a friend about NRL, we
    may collect your friend's name and email address in order to send your friend an email and one follow-up reminder email inviting him or her to shop with
    us. We store information about the individuals you refer in order to send
    these emails and to administer and track the success of our referral program.
    Information we collect from other sources
    When you access the Services through a social network, we collect
    information from the social network in accordance with your settings on the
    social network. If you interact with us on social media, we will collect
    information about those interactions. The information we may collect includes
    your name, picture, and email address. We may also collect information
    about you from third parties, including mailing list providers, online
    advertising networks, analytics vendors, companies that co-sponsor
    promotions, publicly available sources, or friends that refer you to NRL.

    Information we collect by automated means
    When you visit our Services online, we collect certain information
    automatically. To collect this information, we may use cookies, web beacons,
    log files, and similar technologies. A “cookie” is a text file that websites send
    to a visitor‘s computer or other internet-connected device to uniquely identify

    the visitor’s browser or to store information or settings in the browser. A “log
    file” tracks your actions on websites and may collect information related to
    your device, browser, internet service provider, and the time of your activity. 
    A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit
    information back to a web server. We may also collect information about your
    online activities over time and across third-party websites. The information
    we collect automatically may include:

    • URLs that refer visitors to our websites;
    • Search terms used to reach our websites;
    • Details about the devices that are used to access our websites (such as IP address, browser information, location information, device information, and operating system information);
    • Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, and which emails you may have opened); and
    • Usage information (such as the number and frequency of visitors to our websites).

    We may associate this information with your NRL account if you have one,
    the device you use to connect to our Services, or email or social media
    accounts that you use to engage with NRL.


    ADVERTISING AND ANALYTICS


    SERVICES PROVIDED BY OTHERS
    We may allow others to provide analytics services and serve advertisements
    on our behalf across the internet and in mobile applications. These entities
    may use cookies, web beacons, and other technologies to collect information
    about your use of the Services and other websites and applications,
    including your IP address, web browser, mobile network information, pages
    viewed, time spent on pages or in apps, links clicked, and conversion
    information. This information may be used by NRL and others to, among
    other things, analyze and track data, determine the popularity of certain
    content, deliver advertising and content targeted to your interests, and better
    understand your online activity. For more information about interest-based
    ads, or to opt out of having your web browsing information used for interest-
    based advertising purposes, please
    visit: https://support.google.com/ads/answer/2662856?co=GENIE.Platform%3
    DAndroid&hl=en



    HOW WE USE YOUR INFORMATION


    We may use the information we collect to deliver the products you request, to
    maintain and customize your account and our interactions with you, and to
    provide, maintain, and improve our Services (for example, by generating
    analytics about how our customers browse and interact with the website, and
    to assess the success of marketing and advertising campaigns). We also use
    the information we collect to:

    • Communicate with you about our Services, including to tell you about products and services that may be of interest to you;
    • Respond to your requests, inquiries, comments, and suggestions;
    • Facilitate your engagement with the Services, including to enable you to post comments and reviews; 
    • Offer contests, sweepstakes, or other promotions;
    • Conduct or administer surveys, quizzes, and other market research; and
    •  Protect against, identify, investigate, and respond to fraud or other illegal
    • activity.



    HOW WE SHARE YOUR INFORMATION

    We may share the information we collect:

    • With service providers that perform services on our behalf, such as those that provide shipment, payment, and fulfillment services, customer service, data analytics, and marketing support;
    • With select partners as a part of an event or co-sponsored promotions;
    • To comply with a legal or regulatory obligation, protect and defend NRL’s rights or property, protect the safety of our customers and website users or the public, and protect against legal liability;
    • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by a third party;
    • Between and among NRL’s current and future subsidiaries, affiliates, and other companies under common control and ownership; and
    • With your consent and at your direction.

    When you provide a product review or other user content, that content will be
    publicly posted. Other users may be able to see your name or other
    information about you that you post.  If you are in the United States, we may share information about you with select third parties so that they can communicate with you about products or services that may be of interest to
    you. If you prefer that we not share your information with such third parties,
    you may opt out by emailing us at info@naturalradiantlife.com

    YOUR RIGHTS AND CHOICES


    Managing or deleting your NRL account


    You may review, update, or modify your account information, including profile
    and contact information, at any time by logging into your NRL account. You
    may delete your NRL account by emailing info@naturalradiantlife.com.
    Opting out of email marketing
    You may unsubscribe from our promotional emails at any time by following
    the instructions included in those emails. If you opt out of receiving such
    communications, note that we may continue to send you non-promotional
    emails (such as order confirmation emails or emails about changes to our
    legal terms).


    Restricting cookies


    Most web browsers are set to accept cookies by default. You can usually
    choose to set your browser to remove or reject browser cookies. Please note
    that if you choose to remove or reject cookies, this could affect the
    availability and functionality of our websites and Services.


    CHILDREN
    Our Services are not designed for children and we do not knowingly collect
    personal data from children. If you have reason to believe that a child has
    provided personal data to us, please contact us
    at info@naturalradiantlife.com, and we will delete that information from our
    databases.


    DATA TRANSFERS
    NRL is headquartered in the United States, and we currently only have
    operations and entities in the United States. If you provide information to us
    from another country, we may transfer your personal data to, or store or
    access it in, a jurisdiction that may not provide equivalent levels of data

    protection as your home jurisdiction. We will take steps to ensure that your
    personal data receives an adequate level of protection in the jurisdictions in
    which we process it.


    LINKS TO OTHER WEBSITES AND THIRD-PARTY CONTENT
    We may provide links to third-party websites, services, and applications that
    are not operated or controlled by NRL. This Privacy Policy does not apply to
    third-party services, and we cannot take responsibility for the content,
    privacy policies, or practices of third-party services. We encourage you to
    review the privacy policies of any third-party service before providing any
    information to or through them. The Services may include an activity feed,
    social media buttons, and widgets, such as the Facebook "Like" button or the "Share This" button. Your interactions with these features are governed by the privacy policy of the third-party service that provides the feature.


    DATA RETENTION
    Our retention periods for personal data are based on business needs and
    legal requirements. We retain personal data for as long as is necessary for
    the processing purpose(s) for which the data was collected, and any other
    permissible, related purpose.


    CHANGES TO OUR PRIVACY POLICY
    We may change this Privacy Policy from time to time. If we do so, we will
    post the updated policy on our sites and will indicate when the Privacy Policy
    was last revised. If we make any material changes, we will provide you with
    additional notice. You should periodically review our current Privacy Policy to
    stay informed of our personal data practices.


    CALIFORNIA PRIVACY RIGHTS
    California law permits residents of California to request notice of how their
    information is shared with third parties for direct marketing purposes or to
    opt out of such sharing. If you are a California resident and would like a copy
    of this notice or to opt out, please submit a written request to the following
    address: RLS Now, LLC dba Natural Radiant Life, 1 E Erie St, Suite 525, Unit
    2029, Chicago, IL 60611 Attn: Legal, or by emailing us
    at info@naturalradiantlife.com.


    CONTACTING NRL
    If you have questions or concerns regarding this Privacy Policy, or would like
    to update your preferences or information we have about you, please contact
    us at the information provided below. We will take reasonable steps to
    respond to your request.

    RLS Now, LLC dba Natural Radiant Life
    1 E Erie St, Suite 525, Unit 2029
    Chicago, IL 60611

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